Leveraging the Impact of 360-degree Feedback
Implement 360-Degree Feedback the CCL Way
Leveraging the Impact of 360-Degree Feedback is a hands-on guide for implementing and maintaining effective 360-degree feedback as part of learning and development initiatives. Written for professionals who work inside organizations and for consultants working with clients, the book draws on a proven ten-step program and lessons learned over the past twenty years of research and practice. The authors present step-by-step suggestions for the successful implementation of 360-degree feedback as well as a collection of best practices that the Center for Creative Leadership has observed and tested with their broad base of clients.
Advance Praise for Leveraging the Impact of 360-Degree Feedback
"We've all seen abuses and misuses of 360 feedback-from dumping summary reports in managers' laps without any support to more egregious ethical violations such as using 'confidential' data to make termination and compensation decisions. This meaty how-to guide is long overdue. Once again, the Center has 'written the book'-it is sure to become a definitive resource for anyone serious about development."
-Rob Kaiser, partner, Kaplan DeVries Inc.
"This is a comprehensive guide to implementing a successful 360 feedback process from an organization with a rich history in leadership development and the use of assessments. We should all listen to their advice."
-David W. Bracken, Ph.D., executive consultant, Kenexa
"Fleenor, Taylor, and Chappelow take on the formidable task of distilling decades of CCL's research and practical experience into straightforward how-to's that organizations can easily understand and apply-and they succeed beautifully. This volume is sure to quickly become a dog-eared favorite in the collections of organizational insiders and consultants alike."
-Bart Craig, Ph.D., Department of Psychology, North Carolina State University